I am NOT responsible for YOUR local taxes! I have nothing to do with their accrual and collection !

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Orders within Turkey are shipped via Yurtiçi Kargo.
Orders within export are shipped via Fedex Kargo.
Orders are shipped within 3 to 5 business days after the order is placed.
If there is a delay in shipment, you will be informed via WhatsApp.
We ensure all necessary steps are taken to transport our products safely and securely.

Please check if the packaging is damaged before accepting the package.
If there is any damage to the box, do not sign any delivery documents and ask the courier to take a report. Return the box or package to the courier without signing the form.
Make sure a report is taken, and do not accept the package if the box is damaged.
Pamuka.com.tr is not responsible for the damage or loss of products inside damaged boxes that are accepted.

We ensure the products sent to you are in good condition and match your order.
We accept returns and exchanges only for full-priced products within 7 days from the date of purchase (Day 1 is the date the order is received).
Products to be returned or exchanged must be unused, unwashed, undamaged, and with all original tags attached.
Products must also be in their original packaging.
The shipping fee for returned products is the responsibility of the customer.
Pamuka reserves the right to decide whether the product is eligible for return or exchange, i.e., whether the product is unused, unwashed, undamaged, and with all tags in place.
Products purchased during campaigns (e.g., discounts) cannot be returned or exchanged.
For return and exchange requests, please send an email to pamuka.com.tr with your Order Number and reason for the exchange or call 0538 306 55 87.
By placing an order with Pamuka, you accept our Store Policies.